Welcome to RIOT FRIDAY. We’ve put together answers to some of the most frequently asked questions about orders, shipping, sizing, returns, exchanges, and refunds.
If you still need assistance, please contact us at support@riotfriday.com and include your order number whenever possible.
Orders
How do I know if my order was successfully placed?
After completing your purchase, you should receive an order confirmation email containing your order number and order details.
If you do not receive the confirmation email, please check your spam or junk folder first.
If you still cannot find it, contact us at support@riotfriday.com with the email address, full name, or shipping address used when placing the order, and we will help locate your order.
Can I change my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible.
Depending on the order status, we may be able to help change:
Size
Color
Shipping address
Product selection
Once an order has entered fulfillment or has already shipped, changes may no longer be possible.
I selected the wrong size. Can I change it before shipment?
Yes, if your order has not yet shipped.
Please contact support@riotfriday.com as soon as possible with your order number and the correct size you would like.
We will do our best to update the order before shipment.
Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible.
We will check whether cancellation is still possible.
Once an order has already been shipped, it can no longer be cancelled. You may request a return after receiving the package.
What happens if an item becomes out of stock after I order?
If an item becomes unavailable after your order has been placed, we will contact you before making any substitution.
You may choose another available item, color, or style, or request a refund for the unavailable item.
We will never intentionally replace an item without your confirmation.
Processing & Shipping
How long does it take to process my order?
Orders normally require approximately 3–7 business days for processing.
During this time, we prepare, inspect, and package your order before handing it over to the shipping carrier.
Processing time is separate from shipping time.
How long does delivery take?
Shipping times vary depending on the destination, local carrier, customs clearance, and other delivery conditions.
Most orders are delivered within approximately 5–10 business days after shipment.
Remote areas, islands, holidays, customs delays, or local delivery problems may require additional time.
Where does RIOT FRIDAY ship from?
RIOT FRIDAY works with different fulfillment locations depending on inventory availability and the destination of the order.
As a result, packages may be shipped from different warehouses.
The shipping origin does not affect your ability to contact our customer service team for assistance.
How can I track my order?
Once your order has shipped, tracking information will be provided.
Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.
If your tracking has not updated for several days, contact us at:
Please include your order number and tracking number.
Why does my tracking number show no information?
Tracking information may not appear immediately after shipment.
In some cases, the carrier may need 24–72 hours to scan and update the package in its system.
If there is still no update after several days, please contact us.
Shipping Address
Can I change my shipping address?
If your order has not yet shipped, please contact us immediately.
We will do our best to update the shipping address.
Once the package has already been shipped, we may no longer be able to change the address. You may need to contact the local delivery carrier directly.
What information should I include in my shipping address?
Please make sure your address includes your full name, street name, house or building number, apartment or unit number if applicable, city, state or province, postal code, country, and a valid phone number.
Incomplete or incorrect address information may cause delivery delays or failed delivery attempts.
What happens if I provide an incorrect or incomplete address?
If the carrier cannot complete delivery because the address is incorrect, incomplete, inaccessible, or missing important information, the package may be delayed, held for pickup, returned, or otherwise affected.
If you notice an address issue after shipment, please contact the local carrier as soon as possible.
If the shipping address was confirmed by the customer before shipment, delivery issues caused by missing or incorrect address information may be the recipient’s responsibility.
Delivery Problems
My tracking says “Delivered,” but I cannot find my package. What should I do?
If tracking shows that your package has been delivered, please carefully check your front door, porch, mailbox, reception area, building entrance, safe delivery locations, neighbors, family members, household members, security desk, or building staff.
We also recommend contacting the local delivery carrier directly and providing your tracking number.
If you still cannot locate the package after checking with the carrier, contact us at support@riotfriday.com and we will review the delivery information.
My delivery attempt failed. What should I do?
If the tracking shows a failed delivery attempt, please contact the local carrier as soon as possible.
You may need to confirm your address, provide building access instructions, arrange redelivery, or collect the package from a local pickup point.
Packages that remain uncollected for too long may be returned to the sender.
The carrier says they cannot access my address. What should I do?
Please contact the local carrier directly and provide any information needed to access the property.
This may include a gate code, intercom instructions, apartment number, building entrance information, or a reachable phone number.
For final-mile delivery issues, the local carrier is usually able to resolve the problem faster than the original international carrier.
My package is at a pickup point. What should I do?
Please collect the package as soon as possible.
You may be required to bring identification and your tracking number.
Pickup locations normally hold packages for a limited period. If the package is not collected in time, it may be returned.
What happens if my package is returned because of an address issue?
Please contact us once you see that the package is being returned.
Depending on the situation, we may be able to review whether a replacement shipment is possible.
If a second shipment is arranged, we may ask you to provide and confirm a complete new shipping address before the replacement is sent.
Sizing & Fit
How do I choose the correct size?
Please review the size information provided on the product page before ordering.
Fit may vary depending on body shape, height, proportions, and whether you prefer a fitted, relaxed, or oversized look.
If you are unsure between two sizes, please contact us before ordering.
The item feels too small or too large. What can I do?
If the size does not fit comfortably, we can help you with a return or size exchange.
Please contact support@riotfriday.com with your order number and tell us which size you received and which size you would prefer.
Can I exchange an item for a different size?
Yes.
You may return the original item and request a different size.
For customers who would like to receive the correct size more quickly, we may recommend placing a new order for the correct size first.
This allows the new order to be processed without waiting for the original return to arrive.
Once the original item is returned, received, and inspected, the eligible refund for the original order can be processed.
Why does the item fit differently from the model photo?
Product photos are intended to show the style and overall appearance of the item.
The same size may look different depending on the model’s height, body proportions, styling, and preferred fit.
We recommend using the product measurements and size information as your main reference when choosing a size.
Returns
Can I return my order?
Yes.
Return requests should generally be made within 30 days of receiving your order.
Items must remain in their original condition and should not show signs of wear or use.
What condition must returned items be in?
Returned items must be unworn, unwashed, undamaged, and free from stains, makeup, perfume, deodorant, or other signs of use.
Original tags should remain attached where applicable.
We recommend returning the item in its original packaging whenever possible.
Items that do not meet the return conditions may not qualify for a full refund.
How do I start a return?
Please contact:
Include your order number and the reason for the return.
Our Customer Service Team will review your request and provide the appropriate return instructions.
Please do not send a return without first contacting us.
Who pays for return shipping?
If the return is due to sizing, fit, personal preference, change of mind, color preference, or another non-defective reason, the customer is responsible for return shipping costs.
If you believe the item is damaged, defective, incorrect, or materially different from what was ordered, please contact us first and provide clear photos or a short video.
We will review the issue before determining the appropriate solution.
Do you provide prepaid return labels?
Prepaid return labels are not automatically provided for every return.
Return-shipping responsibility depends on the reason for the return.
For size, fit, preference, or change-of-mind returns, customers are normally responsible for arranging and paying for return shipping.
If there is a confirmed product defect or fulfillment error, our team will review the situation separately.
Where is the return warehouse?
Please contact our Customer Service Team before sending your return.
We will provide the applicable return address and instructions after confirming your return request.
Do not send products to our office address unless our Customer Service Team specifically instructs you to do so.
Should I use tracking when returning an item?
Yes.
We strongly recommend using a shipping method that provides tracking.
Please keep your shipping receipt and send us the return tracking number after shipping the package.
RIOT FRIDAY cannot verify or process a return that has not yet arrived at the designated return location.
Refunds
When will I receive my refund?
Once your returned package arrives and the items have been inspected, we will process the eligible refund to your original payment method.
After the refund has been issued, your bank, card issuer, Klarna, PayPal, or other payment provider may require additional time to post the funds to your account.
Is the original shipping fee refundable?
Original shipping fees are generally non-refundable because the shipping service has already been provided and the fee has already been paid to the carrier.
Refunds normally apply to the eligible product amount unless otherwise agreed by our Customer Service Team.
Can I keep the item and receive a partial refund instead?
In some cases, we may offer a partial refund as a goodwill solution if you prefer to keep the item instead of arranging an international return.
For example, our team may offer a percentage refund of the product price.
The exact amount depends on the individual situation and must be confirmed by both the customer and RIOT FRIDAY.
If you accept a keep-item partial refund, the item does not need to be returned.
I accepted a partial refund. When will I receive it?
Once the agreed refund amount has been confirmed and processed, the refund will be sent to your original payment method.
Processing times vary depending on the payment provider or bank.
Can I receive a refund before my return reaches you?
For standard returns, refunds are generally processed after the returned merchandise has been received and inspected.
If you need another size quickly, you may place a new order first and return the original item separately.
Product Issues
I think my item is defective. What should I do?
Please contact us before returning the item.
Send your order number along with clear photos or a short video showing the issue.
This helps us determine whether the problem is related to manufacturing, shipping damage, sizing, personal preference, or another cause.
What kind of photos should I send?
Please provide clear images showing the specific area of concern.
If the issue involves fabric, stitching, damage, color, missing components, or construction, please include close-up photos as well as a full photo of the item.
The material is different from what I expected. Can I return it?
Please contact us and explain what specifically differs from your expectations.
Our team may ask for photos so we can review the material, texture, thickness, appearance, or other details.
Depending on the situation, we can then provide the appropriate return or resolution options.
I received the wrong product. What should I do?
Please contact us as soon as possible.
Provide your order number, a photo of the item you received, and a clear photo of the shipping label or package label.
We will compare the information with your order and help resolve the issue.
An item is missing from my package. What should I do?
Please contact support@riotfriday.com and provide your order number.
If you cannot find your order number, send us the email address used when placing the order.
Please also provide photos of the package, shipping label, and the items received if possible.
We will review the fulfillment information.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your country.
Please select one of the payment options shown at checkout.
I paid with Klarna. How will a refund work?
If an eligible refund is processed, it will generally be returned through the original Klarna payment method.
Your Klarna payment schedule or balance may be adjusted depending on the refund amount and Klarna’s processing time.
Please contact Klarna directly if you have questions about how the refund affects your payment plan.
I opened a payment dispute. Can you still help me?
Yes. Please contact us and explain the issue.
Whenever possible, we encourage customers to contact our Customer Service Team first so that we have the opportunity to investigate and resolve the problem directly.
Please provide your order number, the issue you experienced, and any relevant photos or delivery information.
Discounts
Where do I enter a discount code?
Discount codes can be entered during checkout.
Please make sure the code is entered correctly before completing payment.
Can I add a discount code after placing my order?
Discount codes generally need to be applied before checkout is completed.
We cannot guarantee that a discount can be added retroactively after the order has been placed.
Contact Us
How can I contact RIOT FRIDAY?
If you need help with your order, return, exchange, delivery, or product, please contact:
RIOT FRIDAY Customer Service
Email: support@riotfriday.com
Please include your order number whenever possible.
If you do not know your order number, provide the email address, full name, and shipping address used for the purchase so we can locate your order.
We will reply as soon as possible.
Need More Help?
Our team is here to help.
Please contact support@riotfriday.com and provide as much information as possible about your order or issue so we can assist you efficiently.