Refund policy

At RIOT FRIDAY, we are committed to providing quality products and a positive shopping experience. We carefully inspect our products before shipment and take responsibility for the quality of every order.

If you are not satisfied with your purchase, please contact our customer support team at phsnaewom72@outlook.com, and we will assist you with an appropriate solution.

30-Day Money-Back Guarantee

We offer a 30-day return and refund policy.

You may request a return within 30 days after receiving your order. To begin the return process, please contact us at:

Email: phsnaewom72@outlook.com

Please include your order number, reason for return, and relevant photos if applicable.

Return or refund requests submitted more than 30 days after delivery may be reviewed on a case-by-case basis. Please contact our customer service team and we will do our best to assist you.

How to Request a Return

To request a return:

  1. Contact us at phsnaewom72@outlook.com and provide your order number and reason for return.
  2. Our customer service team will review your request and provide return instructions.
  3. Pack the item securely, preferably using its original packaging.
  4. Return the item to the address provided by our support team.
  5. After shipping the return, please send us the tracking number.

Please do not return your order to the sender address shown on the original package. The sender address may not be our designated return facility, and sending your return there may delay or prevent your refund.

Return Eligibility

To be eligible for a return, the item should:

  • Be returned within 30 days of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, accessories, tags, and complimentary items, if applicable.
  • Not show signs of damage caused by misuse, improper handling, or alteration.

Returns sent without prior authorization from our customer service team may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Approximate refund processing times may include:

  • PayPal: 2–5 business days
  • Credit/Debit Card: 3–7 business days
  • E-wallet: 2–3 business days

Please note that processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, if any, may not be refundable unless the return is due to an incorrect, damaged, or defective item.

Exchanges

If you would like to exchange an item, please contact us at phsnaewom72@outlook.com before returning the product.

Once we receive and inspect your return, eligible exchanges will generally be processed within 48 hours.

Replacement items typically arrive within 7–10 business days after shipment, depending on the destination and carrier.

A tracking number will be provided when available.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at phsnaewom72@outlook.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund.

Return Shipping Costs

We provide free return shipping for approved returns.

Please contact our customer service team before returning your order so we can provide the appropriate return instructions or return label.

Do not send a return independently without contacting us first.

Lost or Damaged Return Packages

Customers are responsible for ensuring that returned items are securely packaged.

RIOT FRIDAY is not responsible for returned packages that are lost, damaged in transit, or delivered to an incorrect address because the return instructions provided by our customer service team were not followed.

We recommend keeping your return tracking information until your refund or exchange has been completed.

Unauthorized Returns

Returns sent without prior approval from RIOT FRIDAY may not be accepted or refunded.

Always contact our customer service team before returning any product.

Need Further Assistance?

If you have any questions about returns, refunds, or exchanges, please contact us:

RIOT FRIDAY
Email: phsnaewom72@outlook.com

We aim to respond to customer inquiries within 24 hours.